Important Information on Click & Collect and for Customer Deliveries
CLICK AND COLLECT
Our store at 379, Great North Road, Henderson will be open for collections 10am-4pm Mon-Sat.
All click and collect orders are confirmed only when client confirms the same one day before. Once the customer comes at the door, we will bring products for contactless collection at the door.
When we call to book a delivery
We will check the delivery is for a home, business or retirement village, as some businesses have procedures to be followed for deliveries, and many retirement villages are currently not accepting deliveries.
Please note under level 3 we can only do contactless deliveries. Please bear this in mind. This may mean most deliveries are left at your door or in your garage.
When delivering furniture
Our delivery staff will follow health and safety protocols to protect against the spread of Covid-19 including:
Use of hand sanitizer before and after every delivery.
Regular cleaning of high-touch surfaces on vehicles, (steering wheel, handles).
Contactless delivery procedures
Please understand we have currently suspended our furniture unwrap, assembly, and packaging removal services.
For physical distancing and handling reasons, we will no longer be asking you to sign for the delivery. A verbal ‘ok’ will be noted by the driver as an acceptance/check you have all your items.
We thank you in advance for your understanding; this procedure is subject to further review should the situation regarding Covid-19 change.
Casa Beds & Appliances