Warranty & Care
Warranty
If a defect in any component of this lounge suite occurs within the applicable warranty period as a result of faulty materials or defective workmanship, this warranty applies subject to the terms and conditions set out in this document.
Each warranty period starts from the date on which the lounge suite was delivered to you, as evidenced by the retailer’s invoice, sales docket, or delivery docket.
Component Warranty Periods
- Component Warranty Periods
- Frame – 5 Years
- Foam and Seating – 1 Years
- Recliner Mechanisms – 1 Years
What Is Not Covered by This Warranty
This warranty does not cover or apply to the following:
- Normal wear and tear, including fading of colours, creasing of fabrics and leathers, or softening and deformation of foams and cushion fillings over time.
- Stains, soiling, cuts, or scratches.
- Damage caused by impact, accident, or misuse.
- Negligent use or damage caused by failure to follow operating instructions.
- Damage caused by unauthorised repairs or modifications.
- Damage caused by exceeding recommended weight limits.
- Damage caused by vermin, insects, or household pets.
- Damage resulting from failure to follow leather or fabric care instructions.
- Damage caused by sitting, kneeling, or standing on parts of the furniture not designed to support body weight (e.g. arms or backs).
- Failure to operate recliner mechanisms correctly.
- Products used for non‑domestic or commercial purposes.
- Damage occurring during transportation after delivery.
- Products modified or used in a manner not intended by the manufacturer.
Transferability
This warranty is not transferable. Only the original purchaser or user of the product may rely on this warranty.
Leather Care
To avoid voiding your warranty, regular cleaning and care of leather is required.
- For heavy‑use areas, clean weekly using a soft, clean, damp cloth to remove body oils, grease, and dirt.
- Do not use detergents or harsh cleaning products.
- If unsure about cleaning methods, please contact your retailer.
- It is recommended that leather be professionally cleaned and treated every 4–6 months using suitable leather care products to maintain softness and provide protection against soiling and wear.
Use of the Mechanism
It is important to operate recliner mechanisms correctly to avoid damage.
- When using a trigger mechanism, release the trigger and continue to pull back gently until the recliner is fully open.
- When closing, do not use the trigger. Use body movement and leg pressure to guide the footrest back into position.
- Avoid excessive force or sudden movements.
- Do not sit or climb on the footrest while extended.
- Ensure the recliner is properly aligned before closing.
Incorrect use may result in damage and may void the warranty. If you experience difficulty operating the recliner, please contact your retailer for assistance.
Recommended maximum weight for recliner mechanisms: 120kg (maximum).
Disclaimer
To the extent permitted by law, Berkley & John Young Furniture shall not be liable for any consequential or incidental damages, including loss, inconvenience, or damage to personal property, whether arising directly or indirectly from use of the product.
The benefits provided by this warranty are in addition to other rights and remedies available to you under New Zealand consumer law.
Please retain this warranty card together with your purchase documentation, as these may be required if you make a warranty claim.
Extended Warranty Options
Extended warranties may be offered for an additional cost, subject to approval by the Berkley & John Young Furniture office.
Where applicable, details of any approved extended warranty, including coverage and duration, must be clearly stated on the customer’s Sales Order (SO) at the time of purchase.
Extended warranties are optional and do not replace or limit the standard consumer rights provided under New Zealand law.
Safety Warnings
General Safety
- ALWAYS check underneath the furniture before closing any recliner or sofa bed mechanism.
- Keep fingers, hands, feet, clothing, and long hair away from moving parts.
- Be aware of children and pets around the furniture and mechanisms.
- Only the occupant should operate the furniture mechanism.
Children & Supervision
- Children should be supervised at all times and must not play with the furniture or operate any mechanisms.
- Do NOT allow young children to operate, climb on, or play on recliners or sofa beds.
Use of Appliance / Mechanism
- This furniture is not intended for use by persons (including children) with reduced physical, sensory, or mental capabilities, or lack of experience or knowledge, unless they have been given supervision or instruction by a responsible person.
- Always leave furniture in the fully closed, upright position when not in use.
- Leg rests fold down when closing and may cause injury if obstructed.
- Keep hands and feet clear of the mechanism during operation.
Failure to follow these safety warnings may result in injury or damage and may void the warranty.